ChillWork · Fullcircle Studio

The problem

Repair companies for air conditioners, fridges and home appliances often run every job through phone calls, chat messages and paper. A customer describes the fault once, then has to repeat it to the dispatcher and again to the technician.

Dispatchers book the same technician twice, parts fitted on site get forgotten on the bill, and the stock on the shelf stops matching what the books say. Customers are charged for visits that didn’t fix anything.

What we built

One system with three apps: a website where customers report faults and follow their job, a dashboard for the admin and dispatcher, and a phone-first app for technicians in the field.

Every request arrives already readBefore a request is saved, AI reads each unit’s description and lists likely causes, missing details and questions to ask on site. Staff see it; the customer’s own words stay exactly as written.

Scheduling that can’t double-bookThe admin books a visit on a technician’s free hours. A slot that overlaps existing work is refused, not just warned about.

Parts approved on the spotThe technician proposes catalog parts per unit, and the customer approves or declines each one before it goes in.

An invoice built from what was doneEach unit is marked repaired or not repaired. Repaired units cost their approved parts plus one labor fee; a unit left unrepaired costs nothing.

The hard parts we solved

Explained without the jargon.

01

Two admins can’t double-book a technician

If two people book the same technician for overlapping times at the same second, only one booking goes through. The other gets a clear message to pick another slot, so no technician is ever sent to two places at once.

02

No fix, no fee, and stock that matches the shelf

Declined parts never reach the bill, and part prices are locked when they are proposed, so later price changes don’t rewrite an open job. Issuing the invoice takes the fitted parts off the shelf, and every stock change is recorded with who made it and why.

03

AI that helps but never gets in the way

The AI reading is a suggestion for staff, never shown to customers. If the AI service is slow or down, the request is still saved and handled by hand, so customers never lose what they wrote.

Where it is now

The MVP is live: the customer site at chillwork-frontend.vercel.app and the admin and technician dashboard at chillwork-dashboard.vercel.app, all running on one backend.

Next on the roadmap: service reports, recording payments, rescheduling visits and email notifications.

ChillWork

Want this for your business?

ChillWork can be customized for your company: your services, your branding and the way your team works.

Talk to us about ChillWork